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Sales Team Support - Senior Officer

Location
Kowloon Bay
Industry
Logistics / Supply Chain
Salary
Negotiable
Contact Name
Arthur Yuen
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Job Description

Responsibilities

  • Work closely with Sales team to derive business opportunities and design logistics solutions for customers
  • Handling customer inquiries, quotation/pricing follow-up timely and responsively  
  • Follow-up freehand shipments on air & ocean with customers, overseas offices, sales & operations
  • Maintain & develop strong relationship with external and internal stakeholders to ensure smooth shipment process with high service quality to customers
  • Provide regular reporting and KPIs to management and customers
  • Support and handle some key accounts’ daily shipment 
  • Handle customers complaints with ensure regulatory compliance and appropriate procedures (as per SOPs)
  • Additional tasks as required and assigned

Requirements

  • Higher Diploma in logistics management, sales and marketing or equivalent background
  • At least 6 years experiences preferably in international freight forwarding with customer service, account service or sales background
  • Solid knowledge in both Air & Ocean is a plus
  • Customer-oriented with excellent communication & presentation skills 
  • Good knowledge of Cargowise and quick to learn inhouse portal
  • Customer-Oriented, good in customer service, communication and interpersonal skills
  • Willing to work under pressure, overtime and tight deadline
  • Ability to work closely together with other functional disciplines & good team player
  • Immediate available preferred