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Job Description
Senior IT Coordinator
Location
Tsuen Wan
Industry
IT
Salary
Negotiable
Contact Email
arthur@aytalentsolutions.com.hk
Job Description
Job Highlights
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Solving IT issues, first tier support
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Support of customer interfaces (EDI, API)
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Attractive remuneration package
This role plays a key part in being the first tier support and responsible for positive user experience through timely, accurate resolution and documentation of issues and requests.
Job Description
- First contact point for consulting and support of all IT-topics
- solving IT issues relating to desktop / laptop computers, printers, networking, server, iPhone and iPAD
- troubleshooting software problems such as Operating System and Office Application
- Ensuring the ongoing operation of all IT-related duties in our branch office
- Connector between the branch office and Corporate IT
- Procurement, configuration and administration of hardware and software
- Training and knowledge transfer of IT topics for employees (and external customers)
- Participation in implementing strategic goals and projects
- Digitalization and optimization of processes in cooperation with other departments
- Tech leadership role in matters concerning IT
- Responsibility for measuring and improving the IT-service quality
- Implementing IT-guidelines and procedures
- Support of customer interfaces (EDI, API, eLogistics) as well as customer support in cooperation with other departments