Jobs

Our client is now seeking a high-caliber individual to join their Air Freight Department as a Airfreight Manager Customer Service Import & Export. This role is crucial in leading exceptional service delivery and guiding their customer service team toward success.

Responsibilities

• Team Leadership: Lead a customer service team to ensure smooth daily operations in air freight export and import.

• Customer Relations: Foster strong relationships by ensuring customers receive outstanding service.

• Customer Onboarding: Support Sales and Implementation teams in onboarding new customers.

• Team Development: Build and nurture a high-performing, dedicated customer service team.

• Tender Management: Oversee the tender process, ensuring strategic and competitive contract proposals.

• Procedure Development: Create and implement customer service procedures, policies, and standards.

• Escalation Support: Serve as a key escalation point, providing guidance and support to your team.

• Operational Reporting: Regularly update management on operational developments and improvements.

Requirements

• Bachelor's degree in Aviation Management, Logistics Management, or related fields.

• 8-10 years of customer service experience in the freight forwarding industry, including 5 years in a supervisory role.

• Strong interpersonal, communication, and problem-solving abilities.

• Proficient in spoken and written English and Cantonese (Mandarin is a plus).

• Good knowledge of MS Office, particularly Excel.

• Self-motivated, proactive, and detail-oriented.

• Mature, capable of working under pressure and independently.

• Immediately available is preferred