Jobs

Our client is now seeking a high-caliber individual to join their Administration Team as Cargo Claims Coordinator. This role plays a key part in handling cargo claims. 

Responsibilities

• Cargo Claims Management: Handle the cargo claim process by gathering information, reviewing reports, and related bills.

• Claim Processing Support: Assist in processing claim information, receipts, and documentation to facilitate claim resolution.

• Communication: Communicate and follow up with internal and external parties throughout the claims process.

• Reporting: Prepare required claims statistics and reports.

• Updates for Claimants: Provide updates on the cargo claim process to claimants upon request.

• Administrative Support: Offer office administrative support, including managing office supplies, maintaining office equipment and facilities, handling insurance/service contract renewals, and overseeing regular housekeeping and office renovations.

• Vendor Liaison: Liaise with contractors and vendors to ensure quality service delivery.

• Contract Management: Support contract management, license renewals, and maintain an organized filing system.

• Daily Operations: Collaborate with internal and external parties on daily operations.

• General Inquiries: Provide telephone support for general inquiries.

• Ad Hoc Assignments: Assist with ad hoc assignments as needed.

Requirements

• Bachelor's degree in Aviation Management, Logistics Management, or related fields.

• Experience in handling cargo claims in freight forwarding / insurance industry is preferred

• Knowledge of cargo coverages and claims is an advantage

• Good communication and interpersonal skills

• Attention to detail, strong analytical and organizational skills

• Proficient in written and spoken English, Cantonese and Mandarin

• Familiar with MS Office applications including Word, Excel and PowerPoint

• Candidates with more experience will be considered as Claim Specialist

• Immediately available is preferred