Jobs

About the role

This is an exciting opportunity for a dynamic and experienced Key Account Manager - Seafreight to join the team. As a Key Account Manager - Seafreight, you will be responsible for managing and growing key customer accounts in the freight/cargo forwarding industry, focused on seafreight shipments. This is a full-time, office-based role located in Kowloon Bay, Kwun Tong District.

What you'll be doing

• Key Account Management: Act as the primary point of contact for assigned key accounts, building strong relationships and ensuring alignment with customer needs

• Operational Oversight: Lead the operational team responsible for the end-to-end sea freight consolidation process, conducting analyses for volume forecasts and sailing plans.

• Daily Operations Management: Ensure smooth daily operations, adherence to Standard Operating Procedures (SOPs), and high service quality levels.

• Customer Engagement: Regularly engage with customers through meetings, conference calls, and presentations to better understand their requirements, build trust, and ensure a unified approach to account management.

• Tailored Solutions Development: Understand customer requirements to design customized solutions and implement strategic business development plans that leverage the company's offerings.

• Project Leadership: Lead projects and initiatives aimed at enhancing customer acquisition, implementations, and the development of products and systems.

What we're looking for

• Minimum 10 years of experience in a similar key account management or sales role within the freight/cargo forwarding industry, preferably with a focus on seafreight

• Proven track record of successfully acquiring new business, growing existing accounts and maintaining high customer satisfaction

• Strong communication and interpersonal skills to effectively liaise with clients and internal stakeholders

• Excellent negotiation and problem-solving abilities to handle complex client requests and challenges

• Proficient in data analysis and reporting to drive informed business decisions

• Knowledge of freight/cargo forwarding processes, regulations and industry best practices

• Fluency in English and Cantonese, with Mandarin skills an advantage